The three kinds of providers you'll find

Large generalist facility management companies. These firms run broad FM contracts covering HVAC, plumbing, electrical, housekeeping and security across a campus, with sports courts and gym equipment folded in as one line item. Sports usually isn't their priority, the technician doing your quarterly court inspection is often the same person handling twenty other categories, and court-specific issues can sit low on the ticket queue.

Specialist AMC vendors tied to one equipment brand. Smaller vendors who service a specific flooring brand or gym equipment manufacturer well, but won't touch anything outside that brand. Fine if your campus bought everything from one supplier, awkward the moment equipment from different vendors needs coordinated upkeep.

In-house facility teams handling it reactively. Many campuses simply don't have a dedicated sports AMC vendor at all. Facilities staff fix things when someone complains, with no preventive schedule and no documented service history. It works until it doesn't, usually right before a big usage period.

What a real sports-specific AMC should include

A proper sports AMC covers scheduled preventive checks, not just breakdown response, documented service records for warranty and resale purposes, defined response-time SLAs, and a named point of contact rather than a general helpdesk. We've covered this in more depth in why sports facility AMC fails in most corporate campuses and in the quarterly sports facility inspection checklist, both worth reading before signing an AMC contract.

How AMC pricing usually works

Sports AMC contracts are typically priced per facility per year, covering a fixed number of scheduled visits plus emergency callouts, with consumables like shuttlecocks, resurfacing coatings or net replacements billed separately. Get the visit frequency and the callout response time written into the contract itself rather than described verbally during the sales conversation, since verbal commitments are usually the first thing that slips once the ink is dry. Ask what happens if a callout is missed too, a contract without a consequence for missed SLAs isn't really an SLA.

Where sportsOS fits

sportsOS runs sports facility maintenance as a dedicated AMC, not a line item buried inside a broader FM contract and not a brand-locked service plan. The same team that installs or inspects a court also owns its upkeep, with service history tracked in one place rather than scattered across a generalist FM vendor's ticketing system. For a campus, that mainly changes who picks up the phone when a court surface starts lifting or a gym machine breaks, a dedicated sports contact rather than someone triaging twenty other facility categories first.