Privacy Policy

Welcome to sportsOS ("we", "us", or "our"). We operate the website sportsos.co.in and provide sports facility management solutions to corporates, colleges, and institutions across India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using the sportsOS website, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We may collect the following types of information:

• Contact information, name, email address, phone number, and organisation name, when you fill out a form, book a visit, or contact us.
• Usage data, IP address, browser type, pages visited, referring URLs, and time spent on pages, collected automatically when you access the site.
• Communications, messages you send via WhatsApp, chat, email, or inquiry forms.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and service requests
• Send information about our sports facility solutions
• Schedule site visits and demos
• Improve and personalise the website experience
• Analyse site performance and user behaviour (in aggregate)
• Comply with legal obligations

We do not sell your personal data to any third party.

3. Cookies & Tracking

We use cookies and similar technologies to operate and improve the website. Cookies are small text files stored on your device. The types we use include:

• Essential cookies, required for the website to function (e.g., session state).
• Analytics cookies, help us understand how visitors interact with the site (e.g., Google Analytics).
• Preference cookies, remember your settings, such as language preferences via Google Translate.
• Chat cookies, set by our live chat provider (Tawk.to) if you interact with the chat widget.

You can control cookie preferences using the banner shown when you first visit the site, or through your browser settings. Declining cookies may limit some functionality.

4. Sharing of Information

We may share your information with:

• Service providers, third parties that assist us in operating the website and delivering services (e.g., hosting, analytics, live chat). These parties are obligated to keep your information confidential.
• Business partners, only when necessary to fulfil a service you requested.
• Legal authorities, when required by applicable law or to protect our legal rights.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Inquiry and contact data is typically retained for up to 3 years. You may request deletion at any time (see Section 6).

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at hello@sportsos.co.in.

7. Security

We implement reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

The sportsOS website is intended for business users and is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically. Continued use of the website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

• Email: hello@sportsos.co.in
• Phone: +91 80880 98550
• Website: sportsos.co.in